Shipping policy
EYE SOCIETY, the brand operated by SKOLD S.R.L., provides fast and secure delivery for all orders placed through www.eyesociety.ro: sunglasses, eyeglasses, contact lenses and accessories.
I. Coverage area and delivery methods
Deliveries within Romania
- National delivery by authorised courier across Romania
- Courier services: FAN Courier, Sameday, DPD or other authorised carriers
- EasyBox delivery at participating pickup points
- Showroom collection from EYE SOCIETY AFI Cotroceni
International deliveries
We deliver to over 60 countries across the following regions:
- European Union: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Vatican
- Rest of Europe: Albania, Andorra, Belarus, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Svalbard & Jan Mayen, Ukraine, Åland Islands
- Switzerland / United Kingdom: Switzerland, United Kingdom
- Middle East: Israel, Saudi Arabia, United Arab Emirates
- North America: Canada, United States
- Asia: Hong Kong SAR, Japan, Malaysia, Singapore, South Korea
- Oceania: Australia, New Zealand
Customs duties may apply under the legislation of the destination country.
II. Shipping costs
Delivery within Romania
| Delivery method | Cost | Notes |
|---|---|---|
| Express courier | 22 RON | National delivery |
| Bucharest courier | 11.99 RON | Within Bucharest |
| EasyBox | 12 RON | For orders below the free-delivery threshold |
| Showroom collection | FREE | AFI Cotroceni showroom |
🚚 Free delivery in Romania
- Orders of 500 RON or more — free delivery anywhere in Romania
- Items marked "Free Delivery" ship at no cost regardless of order value
International deliveries
| Region | Shipping cost | Countries included |
|---|---|---|
| European Union | 75 RON | Austria, Belgium, Germany, France, Italy, Spain, etc. |
| Rest of Europe | 75 RON | Belarus, Bosnia, Iceland, Norway, etc. |
| Switzerland / United Kingdom | 75 RON | Switzerland, United Kingdom |
| Middle East | 75 RON | Israel, Saudi Arabia, United Arab Emirates |
| North America | 99 RON | Canada, United States |
| Asia | 176 RON | Hong Kong, Japan, Malaysia, Singapore, South Korea |
| Oceania | 176 RON | Australia, New Zealand |
III. Delivery times
Important: Exact delivery times are shown on each product page. The times below are indicative — they apply to in-stock items or as fallback estimates for special orders.
For in-stock items
Order processing: 24 hours from order to courier handover.
Romania:
- 1-2 business days in Bucharest
- 2-4 business days across the rest of Romania
- 1-4 business days via EasyBox
International:
- 4-10 business days for EU and rest of Europe
- 5-14 business days for the rest of the world
For special-order or restocking items
- Eyeglasses with prescription lenses fitted to order: 7-14 business days
- Custom-order contact lenses: 5-10 business days
- Items sourced from supplier stock: 10-21 business days
- Lenses with special treatments: 10-15 business days
- Items being restocked: as displayed on the product page
Mixed orders
Where an order contains items with different delivery times, the entire order ships at the longest applicable time.
Factors that may affect delivery times
- Peak periods: Black Friday, Christmas, Easter, 8 March
- Public holidays and days off
- Force majeure: extreme weather, courier strikes
- Additional verification on high-value orders
- Geographic distance for international deliveries
IV. Order processing
Order confirmation
- Automatic processing for online-paid orders
- Phone confirmation for high-value orders
- Stock availability check for in-stock items
- Confirmation email with order details and the estimated timeframe
Preparation for shipping
- Quality check before packaging
- Secure packaging in shock-resistant boxes
- "Fragile" labels for sensitive items
- Tax invoice and warranty certificate included in the parcel
Customer notifications
- Email with the AWB tracking number when the parcel ships
- SMS notification before delivery (on request)
- Real-time order status in your customer account
V. Showroom collection
Showroom address
EYE SOCIETY AFI Cotroceni
Bulevardul General Paul Teodorescu 4, Bucharest 061344, Romania
Pickup hours
- Monday - Sunday: 10:00 - 22:00
- Public holidays: as per the shopping centre's schedule
Collection conditions
- The order must be paid in full before collection
- A valid ID is required at pickup
- You will receive a confirmation email when the items are ready
- Try-on is available only after payment
- No order modifications are accepted at the time of pickup
Required documents
- National ID card or passport
- Confirmation email or order number
- Tax invoice (if printed separately)
VI. Parcel delivery
On receipt of the parcel
- Verify the courier's identity and present a valid ID
- Inspect the packaging — if visibly damaged, refuse the delivery
- Sign for receipt only after verifying the integrity of the parcel
- The courier is not authorised to allow opening the parcel before signing
Parcel contents
- The ordered items in their original packaging
- Original tax invoice
- Warranty / conformity certificate
- Usage instructions (for contact lenses)
- Included accessories: case, cleaning cloth, etc.
- Promotional materials (where applicable)
Issues on delivery
- Damaged parcel: refuse the delivery and contact us immediately
- Missing or wrong item: contact us within 24 hours
- Delivery to the wrong address: contact the courier and our team to resolve
VII. Order tracking
Tracking methods
- Customer account on www.eyesociety.ro — "My Orders" section
- Email with AWB number for tracking on the courier's website
- Phone: +40 775 393 759
- Email: info@eyesociety.ro with your order number
Order statuses
- "Processing" — order being verified / prepared
- "In production" — for personalised items
- "Preparing shipment" — items being packaged
- "Shipped" — parcel handed to the courier
- "Out for delivery" — parcel is with the courier
- "Delivered" — parcel delivered and signed for
VIII. Delays and force majeure
Delay policy
- Automatic notification by email / SMS in case of delay
- Explanation of the reason and the new estimated timeframe
- Compensation: 10% discount voucher for unjustified delays
- Free cancellation if the delay exceeds 7 business days
Force majeure
Includes carrier strikes, extreme weather, natural disasters, accidents, government restrictions (pandemics, quarantines), and major IT system failures.
IX. Special deliveries
For fragile items
- Additional packaging with protective material
- "FRAGILE" labels visible on the parcel
- Mandatory insurance for items above 500 RON
- Special instructions for the courier
For high-value orders (over 1,000 RON)
- Mandatory phone confirmation
- Delivery only with signature and ID
- Full insurance included
- Option to schedule delivery within a time slot
Express delivery
- 24-hour delivery (where available) — additional fee +25 RON
- For in-stock items only
- Available in Bucharest and surrounding areas
- Order by 14:00 for next-day delivery
X. Returns
- Return window: 15 calendar days from receipt
- Return shipping costs are paid by the customer (except for faulty or incorrectly delivered items)
- Prepaid return label available on request (cost deducted from your refund)
- In-showroom returns accepted at EYE SOCIETY AFI Cotroceni during opening hours
For full conditions, procedure, and refund details, please see our Refund Policy.
XI. Contact and legal information
Contact
Phone: +40 775 393 759
Email: info@eyesociety.ro
For urgent matters (lost / damaged parcels), please email us with the subject line "URGENT – Delivery issue".
Showroom
EYE SOCIETY AFI Cotroceni
Bulevardul General Paul Teodorescu 4, Bucharest 061344, Romania
Open daily, 10:00 – 22:00
Returns addresses
Return by courier (warehouse):
Eye Society
Șos. Mihai Bravu 223, Postal code 030301, Sector 3, Bucharest, Romania
Return at showroom:
Eye Society - AFI Cotroceni
Bulevardul General Paul Teodorescu 4, Bucharest 061344, Romania
Legal information
EYE SOCIETY (operated by SKOLD S.R.L.)
Strada Nerva Traian 27-33, Sector 3, Office No. 6, Stairway B, Floor 1
031044 Bucharest, Romania
VAT: RO50668112
Trade Register: J2024029285008
EUID: ROONRC.J2024029285008
XII. Amendments and updates
Last updated: 26 April 2026
This policy may be amended to reflect operational or legislative changes. Customers will be notified by email of significant changes.
For further information about your rights as a consumer regarding deliveries, please consult Romania's National Authority for Consumer Protection (ANPC) at www.anpc.ro.