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Frequently asked questions
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Our frequently asked questions are updated regularly to provide quick answers. Didn't find what you were looking for? The Eye Society team is here to help – message us on WhatsApp for a fast response or visit us in our showroom for a personalized consultation.
General information
Are Eye Society glasses authentic?
Yes, all glasses sold by Eye Society are 100% authentic, purchased directly from manufacturers or authorized distributors. Each pair comes with a certificate of authenticity and 2-year international warranty.
Can I visit the showroom to try glasses?
Yes, the Eye Society showroom at AFI Cotroceni Bucharest is open daily from 10:00-22:00. Here you can try our entire collection and receive personalized advice from our experts. Free parking for the first 2 hours.
Can I order glasses with prescription lenses?
Yes, we offer complete prescription lens fitting services for most frames in our collection. You can bring your prescription from your ophthalmologist or get a free optometric consultation at our showroom.
How long does delivery take?
SHIPPING TIMES VARY BY PRODUCT AND ARE SHOWN ON EACH PRODUCT PAGE. ESTIMATED DELIVERY ONCE SHIPPED:
* BUCHAREST: 1–2 BUSINESS DAYS
* REST OF ROMANIA: 2–4 BUSINESS DAYS
* EU: 4–10 BUSINESS DAYS
* WORLDWIDE: 5–14 BUSINESS DAYS
ALL ORDERS INCLUDE TRACKING AND INSURANCE.
* BUCHAREST: 1–2 BUSINESS DAYS
* REST OF ROMANIA: 2–4 BUSINESS DAYS
* EU: 4–10 BUSINESS DAYS
* WORLDWIDE: 5–14 BUSINESS DAYS
ALL ORDERS INCLUDE TRACKING AND INSURANCE.
Can I pick up my online order from the AFI Cotroceni showroom?
Yes! Online orders can be picked up from our showroom at AFI Cotroceni, open daily from 10:00 to 22:00. For new orders, simply select "Pickup from AFI Cotroceni" at checkout. You'll receive an email and SMS notification once your order is ready for pickup. For existing orders, if your order hasn't shipped yet, contact us by phone, WhatsApp, or email to arrange pickup instead of shipping.
How do I care for my glasses?
Each pair comes with a protective case and cleaning cloth. We recommend cleaning lenses with special solution (available at showroom) and storing in case when not worn. Avoid exposure to extreme temperatures.
Do glasses include a case and cleaning cloth?
Yes, each pair of glasses comes with an original case from the manufacturer and a microfiber cleaning cloth. Some brands also include additional accessories such as a neck strap or cleaning spray. The complete packaging also includes the certificate of authenticity and warranty documentation.
Do you ship outside Romania?
We ship worldwide! Our delivery network covers:
European Union - Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Poland, Czech Republic, and all other member states
Rest of Europe - United Kingdom, Switzerland, Norway, Iceland, Albania, Andorra, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Guernsey, Isle of Man, Jersey, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, San Marino, Serbia, Svalbard & Jan Mayen, Ukraine, Åland Islands
North America - United States & Canada
Middle East - Israel, UAE, Saudi Arabia
Asia-Pacific - Japan, Singapore, Hong Kong, Malaysia, Australia, New Zealand
15-day returns on all EU orders.
European Union - Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Poland, Czech Republic, and all other member states
Rest of Europe - United Kingdom, Switzerland, Norway, Iceland, Albania, Andorra, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Guernsey, Isle of Man, Jersey, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, San Marino, Serbia, Svalbard & Jan Mayen, Ukraine, Åland Islands
North America - United States & Canada
Middle East - Israel, UAE, Saudi Arabia
Asia-Pacific - Japan, Singapore, Hong Kong, Malaysia, Australia, New Zealand
15-day returns on all EU orders.
How do I choose the right size?
Each product includes frame dimensions (lens width, bridge, temple length). Our online sizing guide helps you compare with an existing pair. For personalized advice, visit our showroom or contact us.
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and Shop Pay. Cash payments are also accepted in our showroom.
What warranty do you offer?
All products come with an official 2-year warranty covering manufacturing defects. We also offer lifetime free adjustments for frames purchased from Eye Society.
What is the return policy?
We accept returns within 15 calendar days of receiving your order.
Products must be unworn, unused, and returned in their original packaging with all accessories included (case, cleaning cloth, boxes, and labels).
The following products cannot be returned:
Custom and special orders (items sourced specifically from suppliers upon your request, as indicated on the product page)
Personalized contact lenses (ordered to your specific parameters)
Custom tinted lenses or lenses with special treatments requested by the customer
Unsealed contact lenses (for hygiene reasons)
Return shipping costs are borne by the customer. You can also return products in person at our AFI Cotroceni showroom.
To initiate a return, contact us at info@eyesociety.ro or +40 775 393 759.
Refunds are processed within 14 business days to your original payment method.
For full details, see our Refund Policy.
Products must be unworn, unused, and returned in their original packaging with all accessories included (case, cleaning cloth, boxes, and labels).
The following products cannot be returned:
Custom and special orders (items sourced specifically from suppliers upon your request, as indicated on the product page)
Personalized contact lenses (ordered to your specific parameters)
Custom tinted lenses or lenses with special treatments requested by the customer
Unsealed contact lenses (for hygiene reasons)
Return shipping costs are borne by the customer. You can also return products in person at our AFI Cotroceni showroom.
To initiate a return, contact us at info@eyesociety.ro or +40 775 393 759.
Refunds are processed within 14 business days to your original payment method.
For full details, see our Refund Policy.
What is the return policy for glasses fitted with prescription lenses?
Glasses fitted with prescription lenses cannot be returned. The lenses are custom-made to your prescription, and the frames are adjusted to fit them. In case of manufacturing defects, lenses are replaced free of charge during the warranty period. Please ensure your prescription is recent (no older than 1 year) before ordering.