Refund policy

EYE SOCIETY is the brand operated by SKOLD S.R.L., with registered office at Strada Nerva Traian 27-33, Sector 3, Office No. 6, Stairway B, Floor 1, 031044 Bucharest, Romania, registered with the Trade Register under no. J2024029285008, VAT RO50668112, EUID ROONRC.J2024029285008. We sell sunglasses, eyeglasses, contact lenses and accessories through www.eyesociety.ro and through the EYE SOCIETY showroom at AFI Cotroceni.

At a glance — key return facts

Return window: 15 calendar days from receipt
Return shipping cost: paid by the customer (except for faulty or incorrectly delivered items)
Restocking fees: none
Refund timeframe: within 14 calendar days of your withdrawal notification
Refund method: same payment method used at purchase
Return address: Șos. Mihai Bravu 223, Postal code 030301, Sector 3, Bucharest
Returns contact: info@eyesociety.ro · +40 775 393 759

I. Right of withdrawal for online purchases

You have 15 calendar days from receipt of your order to withdraw from the contract, without giving a reason and without penalty. This is in accordance with — and exceeds the requirements of — Romanian Government Emergency Ordinance no. 34/2014 (transposing EU Directive 2011/83 on consumer rights).

This right applies in full to orders placed online through www.eyesociety.ro, whether delivered by courier or collected in person from our AFI Cotroceni showroom — both remain distance contracts under the Ordinance.

Eligible products

Sunglasses
Eyeglass frames (supplied without prescription lenses)
Standard contact lenses, sealed
Sports eyewear (current collection)
Eyewear accessories

Conditions for exercising your right of withdrawal

You are entitled to handle and inspect the product to establish its nature, characteristics and functioning, comparable to what you could do in a physical store.

To be accepted for return, products must be:

Unworn beyond reasonable inspection — with no signs of outdoor wear, perspiration, makeup, perfume, scratches or dust on the lenses
Complete — including all accessories supplied (case, cleaning cloth, box, documentation)
With all original tags, stickers and security seals attached and intact — including brand labels, barcode/price tags and security bands, where these were present at delivery
In their original packaging, or in equivalent packaging that protects the item in transit

Under Article 14(3) of GEO 34/2014, you are only liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature and functioning. Where there is clear evidence of use, scratched lenses, deformed frames or missing accessories, we may deduct a proportionate amount from your refund.

II. Items excluded from the right of withdrawal

The following products cannot be returned, in line with Article 16 of GEO 34/2014 and the nature of these product categories:

Eyeglasses with lenses fitted to your prescription
Contact lenses with custom parameters ordered specifically for you
Lenses with custom tints or treatments made on request
Items personalised or engraved at your request
Unsealed contact lenses (on hygiene grounds, Art. 16(e))
Items marked "Special order" on the product page before checkout (with the extended fulfilment time shown at product level)

If a product is faulty or non-conforming, this section does not apply — please refer to Section V on the legal guarantee of conformity.

III. How to return an item

Step 1 — Notify us

Email: info@eyesociety.ro
Phone: +40 775 393 759

You may use the model withdrawal form provided under GEO 34/2014, or any other clear statement setting out your decision to withdraw.

Step 2 — Return confirmation

You will receive an acknowledgement of your return and shipping instructions.

Step 3 — Send the product back

You then have 14 calendar days from notification to dispatch the product.

Return address: Șos. Mihai Bravu 223, Postal code 030301, Sector 3, Bucharest, Romania
On request we can supply a prepaid return label (cost deducted from your refund), or you can arrange your own carrier
Return shipping costs are paid by the customer, except where the item is faulty or was delivered in error
Please pack the product carefully to prevent damage in transit

Returns at the showroom

You may also bring the product to our showroom at EYE SOCIETY AFI Cotroceni, Bulevardul General Paul Teodorescu 4, Bucharest 061344, during the shopping centre's opening hours.

IV. Refunds

We will refund the price of returned products within 14 calendar days of receiving your withdrawal notification. As permitted by Article 14(4) of GEO 34/2014, we may withhold the refund until we have received the goods, or you have provided evidence of dispatch — whichever is earlier.

Refund method

Refunds are issued via the same payment method used at purchase (bank card or bank transfer), at no additional cost to you. At your express request, the refund may instead be issued as store credit.

Costs not included in the refund

Return shipping costs (paid by the customer)
Any supplementary delivery cost, if you chose a delivery option more expensive than our standard service

Restocking fees

We do not charge restocking fees on returns made under this policy.

V. Legal guarantee of conformity and commercial warranty

1. Legal guarantee of conformity (2 years)

Under GEO no. 140/2021 (transposing EU Directive 2019/771), every product sold by EYE SOCIETY benefits from a 2-year legal guarantee of conformity from the date of delivery. This guarantee is provided free of charge, is mandatory, and cannot be limited contractually.

Remedies available to you: if a product is non-conforming, you have the right to choose between repair or replacement of the product, free of charge — unless the chosen remedy is impossible or would impose costs disproportionate to the alternative remedy. If neither remedy is feasible or has not been completed within a reasonable time, you are entitled to a proportionate price reduction or to terminate the contract with a full refund.

Reporting non-conformity: please contact us at info@eyesociety.ro or +40 775 393 759 as soon as reasonably possible after discovering the issue. Under Romanian and EU law, any non-conformity that becomes apparent within the first year following delivery is presumed to have existed at the time of delivery, unless we prove otherwise.

2. Manufacturer's commercial warranty (2 years)

In addition to the legal guarantee, our products carry a 2-year commercial warranty against manufacturing defects, provided by the manufacturers under their own terms. This commercial warranty does not replace or limit the legal guarantee of conformity described above.

What is not covered

Physical damage: scratches, cracks, breakage, deformation
Normal wear and tear from ordinary use
Unauthorised interventions on the product
Improper use or failure to follow the user instructions
Accidental damage: impacts, drops, exposure to extreme temperatures
Loss of warranty documentation or fiscal receipt

VI. Exchanges

You may request an exchange within 15 calendar days of receiving the product, subject to the same product-condition requirements set out in Section I:

The product is not made-to-order or personalised
The product is unworn, complete, with all original tags and seals attached
If the new product is more expensive, the price difference is settled at the time of the exchange

Exchanges of items purchased during promotional campaigns with special discounts may be limited or excluded, depending on the campaign's terms. This limitation does not affect your statutory right of withdrawal and refund as set out in Section I.

VII. Returns from the European Union and other countries

For customers in EU member states, the 15-calendar-day right of withdrawal applies under the same conditions as for customers in Romania, in line with Directive 2011/83/EU.

Return method: products are returned to our returns address in Bucharest (Șos. Mihai Bravu 223, Postal code 030301, Sector 3, Bucharest, Romania).
Return shipping costs are paid by the customer. We recommend a tracked courier service with insurance appropriate to the value of the goods.
Refunds are issued in RON (or in the original payment currency where possible), via the same payment method, within the 14-day period set out in Section IV.
Customs duties levied on import are not refunded by EYE SOCIETY and may be reclaimed, where applicable, directly from the customs authority of your country.
Returns assistance is available in Romanian and English, at info@eyesociety.ro or +40 775 393 759.

VIII. Scope of this policy

This policy governs distance purchases made through www.eyesociety.ro, regardless of the delivery method chosen (courier delivery or showroom collection). Orders collected from the showroom remain distance contracts under GEO 34/2014 and benefit in full from the 15-day right of withdrawal described in Section I.

The 2-year legal guarantee of conformity described in Section V applies to all products sold by EYE SOCIETY, regardless of the purchase channel.

IX. Issues on receipt

Please inspect your order on arrival and contact us promptly if:

The product is faulty or damaged
You received the wrong item
Components are missing from your order

In these cases, we cover all costs of return or replacement.

Urgent contact: info@eyesociety.ro · +40 775 393 759

X. Returns contact

Email: info@eyesociety.ro
Phone: +40 775 393 759
Return address: Șos. Mihai Bravu 223, Postal code 030301, Sector 3, Bucharest, Romania
Showroom: EYE SOCIETY AFI Cotroceni, Bulevardul General Paul Teodorescu 4, Bucharest 061344, Romania

This policy reflects Romanian and EU consumer law in force and may be updated from time to time to reflect legislative changes.

Last updated: 27 April 2026

For further information about your rights as a consumer, please consult Romania's National Authority for Consumer Protection (ANPC) at www.anpc.ro, or the alternative dispute resolution platform at reclamatiisal.anpc.ro.

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